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After-Sale Support

I have not received my order. What should I do?
Please refer to the estimated delivery time [displayed at the time of placing the order] and our Delivery Guide: If the order is still within the Delivery Frame, please, do not worry, it will arrive soon. In case when the order is overdue, please, contact our Support Team via email or special Contact Form. We will assist

What warrantee applies to this unit: Outdoor Bright 12W 24W LED Solar Pole Wall Street Light Sensor Lamp Thanks Rob

For this product, the manufacturer offer's 12 months general warranty for manufacturing faults and defects including the solar panel, electronics and battery. 

How long is the warranty for the outdoor fairy light string 200 led multicoloured?

The solar light string is covered with a 12-months standard warranty against any manufacturer’s fault.

How long does it take for my order to arrive?
We can only estimate the delivery dates as the shipping process is out of the direct control of the company. The delivery dates are provided at the time of placing an order and depend on multiple factors including the product, quantity, destination address and some other circumstances like unforeseen delays due to weather and other events that can affect the process. For general information, please, refer to the Delivery Guide:

Solar Garden Flood Light RGB Colours Landscape Decoration With Remote I would like this to stay on red but it always seems to revert to colour change, how can I set it to always be red?

Thank you for contacting us regarding the product. 

This product does not have a memory chip, so it remembers the selected colour as long as the battery has charge. Once the battery gets completely discharged, the settings reset and start from the default. 

What we may suggest is to select the timer (via the remote control) so it helps to preserve the battery charge. The way the timer works is: the light will automatically turn on at dusk, stay for the selected number of hours and turn off (otherwise, it would stay on till dawn or until the battery got discharged). The next day, the cycle will repeat. 

Some models (usually more advanced) have a memory chip. 

Should you have any questions or require further assistance, please do not hesitate to contact us.

Warm Sunny Regards,

Support Team



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