Return Policy

Voluntary change-of-mind returns

Sunny Bunny Solar accepts eligible change-of-mind returns from customers in Australia and New Zealand within 14 days after delivery.

To be eligible, the product must be unused, must not have been installed, and must be returned with its original retail packaging, accessories, manuals and other included items. Products that cannot be resold for health, safety or other stated reasons may be excluded where that exclusion is disclosed in the product listing.

Customers are responsible for return postage for voluntary change-of-mind returns. Please contact support@sunnybunny.com.au before sending an item so that eligibility can be confirmed and the correct return address and instructions can be provided. The product remains the customer’s responsibility while it is in return transit, so tracked and suitably protected postage is recommended.

Faulty, damaged, unsafe or not-as-described products

Faulty, damaged, unsafe, misdescribed or otherwise non-compliant products are handled separately from voluntary change-of-mind returns. Nothing in this 14-day voluntary policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or other applicable law.

Where a product does not comply with an applicable consumer guarantee, Sunny Bunny Solar will provide a replacement, refund or other remedy as appropriate. Depending on the circumstances, we may ask for information such as the order reference, photographs or video so that the issue can be assessed. In some cases the product may need to be returned; in other cases a physical return may not be required. Return arrangements and costs for a faulty or non-compliant product will be handled according to the applicable consumer-law rights and the circumstances of the claim, and are not governed by the customer-paid change-of-mind return rule above.

How to request a return

Contact support@sunnybunny.com.au before returning any product. Include the order reference, the reason for the request and enough information for us to assess the request. Do not send a product until Sunny Bunny Solar has supplied or confirmed the return instructions and address.

Refunds and replacements

Approved refunds will be made using the original payment method where practical. Approved replacements, refunds and other remedies will be processed as soon as reasonably practicable after the required assessment or return has been completed.

For the terms applying to website purchases generally, see our Terms and Conditions.