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Faq Sections

Shopping Guide
Where is Sunny Bunny Solar located?
We are an Australian company located in Sydney, NSW. As an online store, we serve the entire Australia and deliver orders to any part of the country.

Can I come and pick the order up myself?
Sunny Bunny Solar operates as an online store and does not offer order pick ups. However, the company offers complimentary free delivery to any part of Australia.

Can I pay for my order over the phone?
We don't accept payments over the phone for security and privacy reasons. However, we have a convenient way to place an order online with a selection of secure payment options.

Can I see the product before purchasing it?
Sunny Bunny Solar operates as an online business store and does not provide a product display or showroom. However, we provide a full detailed description for each solar-powered product including technical specification, installation guide, operational requirements and other relevant information. There are detailed photos and videos for most of the products that allow demonstrating the items as they are.

After-Sale Support
I have not received my order. What should I do?
Please refer to the estimated delivery time [displayed at the time of placing the order] and our Delivery Guide: https://sunnybunny.com.au/content/shipping-delivery-guide.html If the order is still within the Delivery Frame, please, do not worry, it will arrive soon. In case when the order is overdue, please, contact our Support Team via email or special Contact Form. We will assist

What warrantee applies to this unit: Outdoor Bright 12W 24W LED Solar Pole Wall Street Light Sensor Lamp Thanks Rob

For this product, the manufacturer offer's 12 months general warranty for manufacturing faults and defects including the solar panel, electronics and battery. 


How long does it take for my order to arrive?
We can only estimate the delivery dates as the shipping process is out of the direct control of the company. The delivery dates are provided at the time of placing an order and depend on multiple factors including the product, quantity, destination address and some other circumstances like unforeseen delays due to weather and other events that can affect the process. For general information, please, refer to the Delivery Guide: https://sunnybunny.com.au/content/shipping-delivery-guide.html

Product Assistance
Hi, Just wondering if you know, can you link the solar lights to a automatic gate open, so when the gate opens the light can switch on Regards, Craig

Dear Craig, we have not seen such a solution, unless an electrician can make this happen. From our perspective, it would be easier to install solar light with a motion sensor that will be turned once someone or car approaches within the range (usually about 10m, 120'). You can check a few options here: https://sunnybunny.com.au/solar-sensor-lights/

 


Can the battery be easily removed and replaced and are the batteries available for purchase in Australia?

The battery is replaceable. We supply batteries and other spare parts for the solar lights we sell. 


Hi, could you tell me please the approximate width and height of the mounting base of the Elegant Outdoor Wall Solar LED Lamp?

The height of the mounting part that attaches to the wall is 13cm and the width is 8.5cm


Is there a warranty covering manufacturing defects and battery operational life?

The product is covered with a 12 months general warranty for manufacturing faults and defects including the battery. The operational life of the battery is 2 years, however, it may vary depending on the operational conditions including the correct installation, climate and weather environment.   


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