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Product Assistance

Hi, I was wondering if I can add more lights to the string for the below kit? And did you stock extra lights? - Stainless Steel In-Ground Buried Solar Deck Lights Outdoor Kit Cheers, Amanda

Yes, we can supply extra lights that can be connected to the string. However, as the solar powered product is designed to be able to power 6 or 8 lights with a certain brightness for a period of time etc, we have to inform you that any extra lights will decrease the performance of the product.


Can the below lights be installed on tiled floor. https://sunnybunny.com.au/solar-lights/solar-path-lights/durable-4-led-solar-road-path-light-high-shock-resistant-aluminium-alloy.html#/74-emitting_colour-white

There are no specific recommendations or limitations regarding the surface suitable for the installation of the path stud lights. They can be screwed, glued etc to almost any surface as far as it is secure and safe. What is crucial for the lights is the full sunlight exposure so the solar panel is able to recharge the battery. 


Can this light be set up so it come on and stays on when it ti dark ie not actiated by motion just come on when it is dark

This particular light you are looking at is coming with a motion sensor and it cannot be disabled. 

 

If you require the floodlight without the motion sensor, this is the same item that operates as a regular floodlight, automatically operated dusk to dawn. This is also the brightest option out of the lights below:

 

https://sunnybunny.com.au/solar-lights/solar-flood-lights/powerful-30w-solar-flood-light-commercial-grade-outdoor-cob-led-light.html#/74-emitting_colour-white  

 

Alternatively, you can also have a look at these floodlights that do not have motion sensor function:

 

https://sunnybunny.com.au/solar-lights/solar-flood-lights/commercial-grade-solar-flood-light-high-power-led-60w-100w-120w.html#/74-emitting_colour-white/148-model-60w 

 

https://sunnybunny.com.au/solar-lights/solar-flood-lights/universal-powerful-solar-flood-light-double-led-head-remote-control.html#/74-emitting_colour-white/148-model-60w 


Hello, I have two sets of these Vintage festoon lights that were given to me as a gift. Do I need to install them with a guide wire-like other festoon lights? They will need to span roughly 6 metres from point to point

We would strongly advise installing the set with the guidewire as it will protect the fairy lights from damage from the severe wind and other weather conditions and prolong their longevity. 


The Bright 20W Dual Twin Head Solar Sensor Security Wall Light 80 COB LED appears to come in two models: 80 COB LED and 42 LED. What is the difference between the two models? Also when the 80 COB LED model is selected there is a message (in red) tha . . .

Originally, we have this solar light in two models: 80 COB LED and 42 LED. The specs for both models are the same, the only difference was the lighting elements. The manufacturer stopped producing COB LED models, so we are currently supplying only 42 LED models.

80 COB LED models are out of stock, so 42 LED model is available for purchase. 


Hi There, Can you please let me know what the dimensions of the light unit are please. https://sunnybunny.com.au/solar-lights/solar-garden-ceiling-light-60-led-three-adjustable-lamps-with-remote.html

For the dimensions of the light, please, refer to one of the photos of the product where it is displayed in the diagram. 


I have purchased and installed the sl-388 series solar lights and am wondering what the blinking red light on each lamp means?

The red LED light is blinking during the day when the product is charging under direct sunlight. Each light is independent with its own battery inside


Hi, just wondering if the flood light can be mounted to a pole? Thanks Anthony

The flood light has a universal mounting that is not restricted to any particular type or surface. However, for the pole, you may have to do a little bit of DIY work as the light does not come with a ready-to-go pole installation solution. Each light head and the solar panel has brackets. All need to be done is to fit them onto the pole. There are various ways to do so.  

For the mounting brackets in place please refer to the photos and video in the product description


for the 3 head superbright 178 LED solar security wall light, how long is the lead for the solar panel?

The cord between the light and the solar panel is 4.7m


Are these outdoor LED fairy light sets connectable to each other?

The lights are not designed to be connected in a chain, as each lighting set is powered by its own battery pack and solar panel. 


Hello, I have 2 questions about the Outdoor Bright Solar Fairy Lights String 500 LED With Remote Control. Can you please let me know how long it is? Can you please let me know if the solar panel can be detached from the light for charging through th . . .

1. The length is 50m

2. There is no option to detach the solar panel from the string with this product.


I was wondering if you have any data on the longevity of the solar batteries and usage of the road studs/path lights. We are cautious of using solar products because of issues of them not working after a few months. Also, is there a product that wou . . .

Usually, the longevity depends on few factors including the application environment (how many sunny days, how often the battery get fully charged etc), but in general, we recommend reassessing the battery if solar powered lights are in about 1.5-2 years. If there is a decline in performance, in some cases the battery can be replaced. These particular lights come with 12 months warranty, so if there is any issue within few months, the product will be replaced under warranty.

As to the connected lights, there are no solar stud lights with this grade of protection from the impact that is linked to one solar panel, but we have similar solar ground deck lights that you may have a look at: https://sunnybunny.com.au/solar-lights/solar-path-lights/stainless-steel-in-ground-buried-solar-deck-lights-outdoor-kit.html#/74-emitting_colour-white/139-model-6pcs


Outdoor Solar Spot Light 4-in-1 LED Garden Lawn Landscape Decoration question ….… does the seven colour model include warm white as one of its colours? Ian

No, Warm White Is not one of the 7 colours. The Multicolour model won't cover the features of both models available for sale. 


With the 4 light outdoor solar lights I'm looking at is it possible to get one power cord that is 5metres long?

There is an extension cord available for this product +5m. For the warm white light model, each light head has to be extended separately, so for the full product, you will need x4 extension cables or just x1. For the multicolour light model, all 4 light heads have to be extended with just x1 extension cable.

If you are interested, please, reach out to our support team: [email protected] so it can be arranged 


Solar Street Light with long-lasting Bright Double LED Could you please tell me: Recommended Pole height and diameter Weight of the panel and light For 120w and 180w lights Thank you, Graeme

120W and 180W models have the same arm pole mount that can fit the lighting pole up to 75mm. The recommended installation height is 5m and 6m for 180W.  

120W the solar panel is 1.8kg, the light head is 3.46kg.

180W solar panel is 2.1kg, the light head is 3.7kg.


Hi, dimensions of where fitting attaches to fence / wall please

It is ~70mm x 50mm


Can you supply a programable timer switch to suit your commercial grade solar powered lights ?? I’m needing for inside mobile chicken house,, lights need on for two hours early morning and two hours evening,, Thanks Regards Billy-joe

There are few lights with a timer that can be set to turn the light off at night after lighting up for certain hours. It works this way: the light turns on automatically at night and stays on for selected hours then turns off.

Unfortunately, we do not have a solution that would allow switching the light on and off at a certain time.  


Hi My 280Z solar light has stopped working. Any clues as to what is wrong with this product? Has worked well for some months now but just stopped. Been on our flag pole all the time. Panel is like new.

Thank you for reaching out to us with your concern about your solar flagpole flood light. We understand how frustrating it can be when your lights stop working and we are here to help.

Please follow these troubleshooting steps to resolve the issue:

1. Please make sure there are no other bright sources of lighting around the solar panel as the product won’t be able to turn on due to the daylight sensor (activates the light automatically at night and turns them off during the day). At night, make sure the solar panel is located away from bright sources of light as it may confuse the sensor. 

To check the lights you may cover the solar panel with a towel to imitate the dark night environment.

2. Check the connection between the light and the solar panel, unplug it and reconnect to ensure a tight and secure connection.

3. Sometimes the light may stop working due to insufficient battery charge due to overcast days or so. Please place them under direct sunlight for a day or two to charge.

4. Ensure that the solar panel is installed in a location with direct and unshaded sunlight.

5. Finally, check that the light switch is turned on (usually located behind the solar panel or the light itself).

If these steps do not resolve the issue, please do not hesitate to reach out to us again for further assistance.

Thank you for choosing Sunny Bunny Solar and we look forward to resolving this issue for you.

Best Regards,

Sunny Bunny Solar Team


Hi, could you tell me please the approximate width and height of the mounting base of the Elegant Outdoor Wall Solar LED Lamp?

The height of the mounting part that attaches to the wall is 13cm and the width is 8.5cm


Can the battery be easily removed and replaced and are the batteries available for purchase in Australia?

The battery is replaceable. We supply batteries and other spare parts for the solar lights we sell. 


Hi, Just wondering if you know, can you link the solar lights to a automatic gate open, so when the gate opens the light can switch on Regards, Craig

Dear Craig, we have not seen such a solution, unless an electrician can make this happen. From our perspective, it would be easier to install solar light with a motion sensor that will be turned once someone or car approaches within the range (usually about 10m, 120'). You can check a few options here: https://sunnybunny.com.au/solar-sensor-lights/

 


Is there a warranty covering manufacturing defects and battery operational life?

The product is covered with a 12-month general warranty for manufacturing faults and defects, including the battery. The battery's operational life is 3+ years; however, it may vary depending on operational conditions, including the correct installation, climate, and weather environment.   


Can the Outdoor Bright 9 LED Solar Garden Spotlight Landscape Tree Decoration lights be locked onto the one colour or do they only cycle through colours?

Yes, this product allows locking one chosen colour to perform all the time. The first press on the button turns the light on in auto colour-changing mode, a second press will lock the current colour to stay permanently, the third press will turn the light off. 


Hi Sunny Bunny, We have two of your commercial flood lights (360J) on their way to us. I have just realised that the 5m long wire/cable that is supplied won't be long enough. We need about 7m of cable to each light. What do you suggest? Do you suppl . . .

Extending Cable Length for 360J Commercial Flood Lights FAQ | Product Assistance 

Thank you for choosing our 360J Commercial Solar Flood Lights. Your query about extending the cable length is insightful and addresses a critical aspect of installation that many customers are keen to understand.

Extension Options:

We offer extension cables for the 360J model and other models of this flood light product – 5m each, so with the original 5m cord plus 5m extension cable, the light head can be placed 10m away from the solar panel. One or both light heads can be extended. 

For the price and arrangement, please feel free to reach out to our team [email protected]

Local Availability:

If you decide to purchase compatible extension cables locally, we would strongly recommend selecting weather-resistant and high-quality cables, particularly for outdoor installations, to maintain the integrity and performance of your flood lights.

Compatibility Assurance:

When choosing an extension cable, please ensure it meets the electrical specifications of our 360J lights to ensure safety and optimal functioning.

Your proactive approach in solving this installation challenge is commendable. If you have any more questions or need additional guidance, our customer support team is always here to assist you.

Warm Sunny Regards,

Support Team


I am interested in Universal Security LED solar Floodlight twin light with motion sensor. How long is the cable to the solar panel? Where exactly is the motion sensor located.....its not clear on the pictures where the actual sensor is located. . . .

Thank you for your enquiry. 

 

The cable length is 5m from each light to the solar panel. We can also supply the extension cable (+5m) if required, so one or both light heads can be extended.

The motion sensor is located inside each light head – these are Radar Motion Sensors that are different from PIR Motion Sensors that are usually located outside the lights.  

 

Please do not hesitate to contact us if you have any questions or require further assistance.

 

Best Regards,

Support Team


With the shed light PIR system, can this be used at night or only in the day?

Day or Night: When Can the PIR System of Solar Shed Light Be Used? FAQ | Product Assistance 

Thank you for your inquiry about the PIR system of our Bright Solar Shed Light. You've asked a great question that addresses the adaptability of this versatile lighting solution.

Day and Night Functionality:

The Passive Infrared (PIR) sensor system in our Bright Solar Shed Light is engineered to be highly functional both during the day and at night. You can decide if you would like to operate the light at night only or during the day. The product can be operating automatically or at demand - when you need it. 

Convenience and Energy Savings:

This system triggers the LED light to activate upon sensing motion, thereby enhancing security and saving energy simultaneously. This intelligent feature ensures that your shed or indoor space is well-lit exactly when needed, without any manual intervention.

For those looking for 24/7 lighting solutions, our Bright Solar Shed Light with PIR sensor ticks all the boxes. You get the flexibility of using it at any time while also benefiting from its energy-efficient design.

If you have more questions or need further clarification, don't hesitate to reach out to our expert customer support team.

Warm Sunny Regards,

Support Team


Could you please tell me how long is the cord from the solar panel to the light on the ultra bright 56 led solar flood light?

Dear Michael,

 

Thank you for your enquiry. 

 

The cable is 5m

 

Should you have any questions or require further assistance, please do not hesitate to contact us.

 

Best Regards,

Support Team


Hello. Can the batteries on the solar flood lights be changed? If so, are the replacement batteries readily available? Thank you

Can Batteries Be Replaced in Commercial Grade Solar Flood Lights? FAQ Product Assistance

Thank you for reaching out with your excellent questions about our Commercial Grade Solar Flood Lights.

Battery Replacement:

Yes, the battery can be replaced in our high-power LED solar flood lights. This feature ensures that you can enjoy the longevity and reliability of our products without needing to replace the entire lighting unit. However, due to the high-capacity battery, it is recommended to do the replacement by an electrician to make sure it is done correctly and safely. 

Battery Availability:

Replacement batteries and other spare parts are available for supply on request. They are specifically designed to meet the requirements of our 60W, 100W, and 120W models, ensuring a seamless replacement process.

By offering replaceable batteries, we aim to provide you with a sustainable lighting solution that is not only powerful but also economical in the long run.

Should you have any more questions or require step-by-step guidance on how to go about the battery replacement, don't hesitate to contact our customer support team.


Hello customer support Re buried step path light: How far apart should they be placed? How much weight can they support, for example if they’re on a driveway? Thank you Penny

Spacing & Weight Capacity for Outdoor 8-LED Solar Buried Step Path Light

Thank you for your interest in our Outdoor 8-LED Solar Buried Step Path Lights. Your questions are excellent and vital for maximizing the utility and longevity of your solar lights.

Spacing:

The ideal spacing for these lights generally depends on the area you wish to illuminate. However, a spacing of about 6 to 8 feet apart is usually recommended for optimal illumination and aesthetic appeal. This ensures an evenly lit path or driveway, enhancing both visibility and ambience.

Weight Capacity:

Our Outdoor 8-LED Solar Buried Step Path Lights are crafted with durability in mind. They are designed to withstand weights of up to 200kg (~440 lbs) spread evenly across the surface of the light, making them suitable for use on decks to withstand the weight of human beings. However, it may not be ideal for the driveways where the vehicles pass.

If you are interested in solar-powered driveway lights, these are some excellent options

These are some popular options: https://sunnybunny.com.au/solar-lights/solar-road-lights/heavy-duty-solar-road-stud-lights-safety-traffic-markers-6-led-colours.html

https://sunnybunny.com.au/solar-lights/solar-path-lights/shock-resistant-6-led-solar-path-stud-light-road-driveway-aluminium.html#/131-body_colour-silver 

It's worth noting that the product features a robust design with high-quality materials, ensuring it stands up well to both foot and vehicle traffic. The lights are perfect for lighting up walkways, driveways, gardens, and other outdoor spaces.

Feel free to check the product specifications on our website for more details or reach out to our customer support team for any further inquiries.

Warm Sunny Regards,

Support Team


Good afternoon, regarding product SL35DUAL Double head LED solar Garden Shed Light, Once the light is fully charged can it be disconnected from solar panel cable and hung up separately on a wall or does it need to be permanently connected to solar p . . .

Thank you for your interest in our SL35DUAL Double Head LED Solar Garden Shed Light. This product is designed with a built-in battery that is housed within the light unit itself. So technically, once the battery is charged, the solar panel can be disconnected, and the light can operate. The only exception is the lighting mode when the light is set to operate automatically from dusk to dawn, where the solar panel acts as a daylight sensor to determine if it is lighting time or recharging. In other lighting modes, including the pull cord on and off switch and the remote control, the light can operate with an unplugged solar panel.  

The solar panel needs to be connected to the light to recharge the battery during the day. 

The product features a PIR sensor and a pull cord, offering versatility in its usage. With its robust design and efficient solar charging capabilities, it is perfect for lighting up your garden shed or any outdoor area for extended periods, particularly when fully charged.

Feel free to browse our website for more solar shed lights or contact our customer support for any more questions you may have.

Sunny Warm Regards,

Support Team


I am thinking of buying the Universal Powerful Solar Flood Light Double LED Head Remote Control I need to separate the lights fairly wide apart. What is the maximum distance? How long are the cables?

Universal Solar Flood Light: Max Distance Between Double LED Heads FAQ | Product Assistance 

Thank you for your interest in the Universal Powerful Solar Flood Light with a Double LED Head and Remote Control. Your question about separating the LED heads for maximum coverage is an important consideration, and we're pleased to provide guidance.

Maximum Separation Distance:

The flexibility you seek in separating the double LED heads is facilitated by the cable length accompanying each LED head. The supplied cables are designed for substantial length, thereby ensuring you can position the lights to cover an extensive area effectively.

Cable Length Specifics:

The standard cable length provided for each LED head in the Universal Powerful Solar Flood Light model is 5 meters to each light. So, two light heads can be placed 10 meters apart. This length should give you the adaptability you desire.

Customization Options:

There is a 5-meter extension cable available for this product. You can extend one or two light heads. With two 5m extension cables, you will be able to reach 20 meters distance between the light heads (10 meters from each light to the solar panel).

For price and arrangement, please contact our team at [email protected]

The existing cables are also compatible with standard extension cords that you can obtain locally. However, when choosing an extension cable, ensure that it meets the electrical specifications to maintain optimal performance and safety.

Should you have any more questions or need additional customization advice, our customer support team is always on standby to assist you.

Warm Sunny Regards,

Support Team


Can you purchase a second remote for  Universal Security LED Solar Floodlight ?

Additional Remote for Universal Security LED Solar Floodlight. FAQ | Product Assistance

Thank you for contacting us about our Universal Security LED Solar Floodlight! It’s always great to hear from customers keen to make the most of their products. ?

We would be happy to supply an additional remote control, extension cable or any other spare parts for the product. 

Please reach out to our support team to arrange one: [email protected]

If you are an existing customer who has already made a purchase of the light, let us know your full name and the order reference number. If you are planning to purchase the floodlight, you can proceed with the purchase and let us know about the requirement for the extra remote control. 

Should you have any further questions, please let us know. Our friendly customer support team is more than happy to assist. 

Warm Sunny Regards,

Support Team


Could you please advise me on what width of the pole it will fit? Product: Bright Solar Flagpole Light Top-Mount Wide Area LED Down Flag Lighting

Thank you for reaching out with your query about the Bright Solar Flagpole Light Top-Mount Wide Area LED Down Flag Lighting. It's great to hear you are considering this product for your flagpole lighting needs.

Pole Width Compatibility:

Our Bright Solar Flagpole Light is designed to accommodate most standard flagpoles. It is important to note that the fitting size is critical here. The product is compatible with flagpoles that have a hole width to fit through the ornament shaft or a rigged bolt of approximately 1.3 cm (0.55 inches) in diameter.

Installation Specifics:

The light is mounted at the very top of the pole. Therefore, the overall pole width is not a limiting factor. The essential aspect is the top fitting of the pole, where there should be a pin or bolt of about 1.3 cm diameter. This bolt goes through the middle of the light fixture.

Height and Bolt Length:

The light unit itself is about 5 cm high. Thus, the bolt or pin used for mounting should be long enough to pass through the light and still allow for securing the ornament or other topping that holds the light in place.

For further clarity, please refer to the provided diagram on our website, which visually explains the installation process. We have a wide variety of Solar flagpole lights available for purchase.

We hope this information helps you in assessing the compatibility of our Bright Solar Flagpole Light with your flagpole. If you have any more questions or need additional guidance, please feel free to contact us. 

Solar flagpole light Installation Fitting Diagram 

 

Please note that we supply the light only. The Flag, Flagpole, Top ornament ball, Flagpole Truck, & Pulley Assemblies are not included.

 

Best Regards,

Support Team


Can the battery in these solar lights be replaced if necessary? https://sunnybunny.com.au/solar-lights/solar-spot-lights/twin-6w-led-solar-landscape-garden-spotlight-for-outdoor-decoration.html

Yes, the battery in the product is replaceable, and we can also supply it by request. In order to replace the battery, it requires to open the battery box behind the solar panel, unplug the old battery and plug a new battery in.


does this light system and or remote have a facility to be set to come on and off at a certain time each day, if you like does it have a built in 24 hr timer

The light has a timer that is only able to turn the light off after certain hours (as selected) but not ON. In automatic setup (operation dusk to dawn automatically), the light will come up at night (based on daylight sensor – dusk to dawn), and then, if the timer is set, it will turn off after selected hours (4, 6h). The next day the cycle will repeat. 


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