SUPPORT GUIDE
Missing Items
Return Product
Sunny Bunny’s Return Policy allows doing this within three days (3 days) from the moment you got the purchase. In this case, you will only receive a partial refund as you must pay for the original shipping and the return shipping. If you feel you do not want an item, it is better to cancel the Order within 24 hours of ordering, if an order is not shipped we offer a full refund. Before return the product, it is compulsory that you contact us first and return it to the appointed address; otherwise, you will bear your consequences.
Products Stopped Working
Product Arrived Faulty/Damaged/Different
Do not worry. You are protected under our Policy. Within three days of receiving the purchase, please take photos of what has arrived or make a video with the fault and email to [email protected]. Provide all necessary information about the order and a copy of the parcel declaration. We will look at your claim and advise you next steps.
Problem with Operating Delivered Product
Our product managers know their products very well if you need assistance at any time please contact us [email protected] and we will provide more information and necessary assistance.
Uploading Video of Product
Incorrect AC Adapter
If you purchase an item that has an electrical AC connection we send an adapter suitable for your country, if we did not send one or you received the incorrect adapter, please contact our support team with the order number and we will send you the correct adapter.
Receive the Refund
Once we have approved the refund via email, your money will be refunded. The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.
|
Payment Method |
Refund Time Once Approved |
|
Credit Cards |
Refund within three business days, but the bank processing may take a little bit longer to show in your account. |
|
PayPal |
Within three business days |
We will email you once we have approved the refund.
Spare Parts
If you need spare parts, contact our support team, and we will find if those particular parts are available.
Enjoy online shopping with Sunny Bunny Solar!
